Benefits Management
Change initiatives are started on an expectation of beneficial outcomes. Projects and programmes promise much but have historically focussed on deliverables. The outputs from projects only deliver benefits if those deliverables are exploited effectively.
Planning exploitation when the project outputs have been delivered may be too late to optimise the flow of benefits and avoid disruption.
The discipline of Benefits Management ensures there is a proactive focus on benefit delivery. Benefits Management helps the organisation to do the right projects, not just to do the projects right.
Benefits Management needs to be an integral part of a change initiative, from start to finish.