Focus Project Management - Book Course ISEB Foundation Cert in IT Service Management- London - Kensington

The Foundation Certificate is the first level of professionally recognised qualifications and is awarded to candidates who pass a one hour multiple choice examination.

You will gain a clear understanding of

The relationships between the business, customer, service management processes, industry standards and methodologies.

You will also learn about

The implementation and approaches to help you to apply service management, through real world examples

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Notes:

Who Should Attend?

All those working in any aspect of Service Management; those who are implementing one or more of the Service Management processes, BS 15000 in an IT environment and wish to use Service Management as a basis for certification.

Course Outline

Introduction
Service Support Processes
Service Level Management
Other Service Delivery Processes