The Foundation Certificate is the first level of professionally recognised qualifications and is awarded to candidates who pass a one hour multiple choice examination.
You will gain a clear understanding of
- The relationships between the business, customer, service management processes, industry standards and methodologies.
You will also learn about
- The implementation and approaches to help you to apply service management, through real world examples
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Who Should Attend?
All those working in any aspect of Service Management; those who are implementing one or more of the Service Management processes, BS 15000 in an IT environment and wish to use Service Management as a basis for certification.
- Service Support Processes
- Service Level Management
- Other Service Delivery Processes