Course Outline: ISEB Foundation Cert in IT Service Management
Duration: 3 days
The Foundation Certificate is the first level of professionally recognised qualifications and is awarded to candidates who pass a one hour multiple choice examination.
You will gain a clear understanding of
- The relationships between the business, customer, service management processes, industry standards and methodologies.
You will also learn about
- The implementation and approaches to help you to apply service management, through real world examples