Course Outline:   ISEB Foundation Cert in IT Service Management

Duration:  3 days

Provider:  Unicom

The Foundation Certificate is the first level of professionally recognised qualifications and is awarded to candidates who pass a one hour multiple choice examination.
You will gain a clear understanding of
  • The relationships between the business, customer, service management processes, industry standards and methodologies.
You will also learn about
  • The implementation and approaches to help you to apply service management, through real world examples

Who Should Attend?

All those working in any aspect of Service Management; those who are implementing one or more of the Service Management processes, BS 15000 in an IT environment and wish to use Service Management as a basis for certification. 
 Course Outline  
  • Introduction
  • Service Support Processes
  • Service Level Management
  • Other Service Delivery Processes

Focus Project Management, 57a Church Street, Market Deeping, Peterborough, PE6 8AN

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