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Who will the course benefit?
It will benefit those managers or supervisors of people who need to have structured and formalised management training. It will particularly benefit those who are about to become managers or who have recently been appointed to their first management position.
Course Objectives
To provide fundamental knowledge and understanding of best practice management, based on the internationally recognised MCI Management Standards.
To develop delegates personal management skills, by introducing them to ideas, techniques and concepts for managing themselves and others and to practise application of key personal competencies.
Skills Gained
This course will enable delegates to:
- Understand the need for good staff management and appreciate relevant management theories.
- Relate the needs of the business to the work to be managed.
- Identify the characteristics of types of management, staff, resource, client, etc.
- Describe and practise the approaches to managing individuals.
- Develop and improve management of teams, groups and clients.
- Recognise and adopt personal management concepts, e.g. communication, time management and priority setting.
- Appreciate the need for specific management techniques and aspects of general management and apply them, e.g. Risk Management, Change Management etc.
- Understand characteristics of human behaviour that influence management style and processes.
Prerequisites
No previous formal training, but some experience of supervising or managing staff will be useful. Delegates who are about to take up their first managerial role will find this helpful.
Course Content
Introduction to management
Why manage people? Roles, skills, objectives. Management structures. Management theories.
Business objectives
Planning, strategy, finance, job, task and resource allocation, operations, businesss-as-usual, visioning, leadership.
Designing the work
Work plans and schedules. Job design, assessing numbers, skills, competencies, experience.
Resource management
Recruitment, attracting candidates, interviewing, induction, coaching.
Client management
Identifying and managing customers and clients.
Managing the individual
Objective setting. Work planning. Equality, diversity. Motivation. Reward and recognition. Coaching, counselling. Personal development planning. Appraisals. Discipline processes. Grievance procedure overview.
Managing teams
Team member style and contribution, Belbin. Team structures and types. Successful teams. Work and task allocation. Performance monitoring and review.
Managing clients and customers
Requirements, culture. Communication channels. Selling the message. Feedback.
Effective personal management skills
Communication: types, effectiveness, neurolinguistic programming, influencing skills, assertiveness.
Time and priority management. Delegation and empowerment. Decision making. Problem solving.
Essential management techniques
Risk management. Managing change. Management controls. Financial management. Interviewing skills. Quality management.
Human behaviour
Awareness or pressure and stress. Creativity. Innovation. Managing conflict. Dealing with difficult situations and people.
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