One of the hardest moves to accomplish is the transition from being a team member to being a team leader Individuals in a supervisory role are no longer on equal terms with their peers and have to earn their respect, show authority and lead them, often having to make unpopular decisions. This programme is designed not only to show the newly appointed supervisor the problems and complexities of the supervisors role, but also the possibilities and potential, enabling them to lead by example and so gain the trust and respect of their team.
Performance Based Objectives
Understand the roles played in teams
Be able to handle delicate situations assertively
Set SMART goals
Understand leadership roles and know which style to use and when
Use influence to succeed
Understand what motivates people
Be able to mentor new personnel and provide constructive feedback
Programme Developed For:
Newly appointed supervisors and team leaders or those about to be promoted to a supervisory role who have had no formal training.
Introduction & Objectives
What are they?
Harnessing different types to create strong teams
Knowing the difference between assertiveness, aggressiveness and submissiveness
Conducting meetings assertively
Handling aggressive behaviour
Understand those factors which determine the most effective leadership style: whether to direct and tell, sell and coach, consult and facilitate or delegate and empower
Hertzberg, McLelland and Maslow
What are the factors affecting motivation?
What motivates us as individuals?
What is our individual motivational style?
How to influence
Making your point
Identifying your influencing style: Negotiation, vision, logic, people orientation and association
Agreeing goals which are specific, measurable, achievable, realistic and time bounded
The importance of having a structure for giving feedback: gathering data, formulating an initial assessment, getting agreement to the assessment, exploring the reasons, agreeing an improvement plan
The rules of giving feedback constructively
The importance of new personnel reaching maximum performance as early as possible