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This programme is designed to help individuals communicate in a more positive and assertive manner. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. The programme also shows how to meet personal needs without having to compromise the needs of others.
Performance Based Objectives
Clear understanding of the true nature of assertiveness as distinct from aggression or submission
Gain genuine confidence in communicating with others at all levels
Develop the skills of assertive communication
Increase self awareness around assertive behaviour and communication
Ability to meet your needs more effectively
Build stronger relationships with others
Programme Developed For:
Anyone at any level this programme will provide universal life skills.
Programme Focus
Introduction & Objectives
The true nature of assertiveness
Defining terms what precisely is assertiveness?
Breaking the myths and misconceptions
The benefits of communicating assertively
How assertiveness impacts on relationships
The negative impact of other approaches
Behaviour
Behaviour - getting it in perspective
The four behavioural options
How our conditioning prevents us being assertive - the two taboos
React or respond? - the distinctions
Rights and responsibilities
An assertive Bill of Rights
Two way street: Achieving a balance between rights and responsibilities
Assertive language
How we communicate
The vital importance of integrity and congruence
Assertive tone and body language
Being responsive
The power of active listening as an assertiveness tool
Gaining empathy and understanding
Putting yourself forward
Making requests and the psychology of asking for what we want
Saying no
Negative feelings assertion
Dealing with difficult people
Dissolving aggression in others
Handling put downs
Remaining calm and in control
Giving and receiving feedback and criticism
Soft on the person, hard on the issue
Key dos and donts on feedback and criticism
Dealing with compliments
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