This programme encourages individuals to apply a range of methods to invoke more assertive behaviour. It looks at how we can communicate positively with people looking towards win-win outcomes, making the interaction as mutually satisfactory as possible.
Performance Based Objectives
Demonstrate effective communication skills
Define assertive behaviour and demonstrate ways to communicate assertively
Determine the difference between assertive, aggressive and passive behaviour
Apply the EEC model for giving and receiving feedback
Recognise their own behavioural style
Identify methods of expressing yourself positively to project a confident image
Show an understanding of your own rights and the rights of others to express their views
Recognise assertive behaviour having practised techniques in a range of situations
Programme Developed For:
Anyone who wishes to be more assertive in their communication and relationships with others.
Programme Focus
Introduction and Objectives
The communication process
Prepare to communicate
Communication tools
Active listening
Body language
Using your voice
Self awareness
Self esteem
Submissive, aggressive and assertive behaviour
Behavioural styles
Self perception
How others see us
Assertiveness toolkit
Assertiveness techniques
Giving feedback
Self disclosure and I statements
Saying No
Behaviour categories
Controlling emotion
Techniques for staying calm and in control
Barriers to assertiveness, controlling fear, coping with criticism
Assessing your knowledge and putting the skills into practice
Practising techniques in a range of situations
Making it happen action planning
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