Who will the course benefit?

Senior and line managers, consultants, business analysts and project leaders who are involved in improving the effectiveness of business processes or who wish to ensure that IT applications are built on a firm foundation of effective business processes.

Course Objectives

To allow the delegates to apply sound business processing techniques to help improve the effectiveness of those processes and of the business

Skills Gained

This course will enable delegates to:

    * Establish the links between business strategy, objectives and issues and business processes.
    * Use appropriate modelling techniques to represent existing processes.
    * Evaluate the effectiveness of the processes.
    * Model new, improved processes.
    * Use the process model to identify IT system development opportunities.

Examinations

On completion of this course delegates may wish to sit for the ISEB Certificate in Modelling Business Processes. This Certificate can be used to contribute towards the ISEB Diploma in Business Analysis

Pre-Requisites

There are no formal prerequisites for this course although it is assumed that delegates have an understanding and experience of how businesses operate.

Course Content

Framework for Business Process Modelling

Why do we analyse business processes?
Business involvement.
Zachman framework.

Business strategy and the lead into process modelling

Purpose of business processes.
Objectives and metrics.
Issues and problems.

Process modelling techniques

Approaches – top-down to event-driven.
Pros and cons of common techniques.
As-is modelling.
Roles and responsibilities.

Process analysis

Evaluating the as-is processes.
Process metrics.
Defining the new processes – to-be modelling.
Checking the design.

Implementing the change

IT as an enabler of change.
Integration of the process modelling and system development projects.
Scoping the area of change.
Business implications of change.