OVERVIEW

This iinteractive and practical workshop will take participants through the whole Business Analysis process from addressing a business problem to the presentation of the requirements. The workshop provides techniques in
comprehensive analysis, business requirements development and the drafting of requirements that contribute to the presentation of a persuasive Business Case. Techniques are also provided for negotiation of agreement
among different personality types and varying stakeholder interests.

WORKSHOP OBJECTIVES

• Understand the business analysis process and its importance
• Appreciate the role played by requirements and their effects on the project throughout the project life cycle
• Understand how to establish parameters for analysis and solution(s): scope, business drivers, and business needs
• Understand how to analyse at both high and detailed levels
• Gain mapping and analytical techniques
• Obtain key business communications skills needed to gather required data
• Learn effective techniques for gathering information
• Gain analytical techniques for determining root cause of issues
• Learn techniques to develop potential solutions
• Obtain analytical techniques for measuring and communicating the impact of current situation and effectiveness of proposed solutions
• Develop skills to create concise business cases with measurable benefits based on a full understanding of the current situation
• Obtain written and verbal presentation skills in a Business Analysis context

Please note: This is not a Software Business Analysis workshop

TARGET AUDIENCE

This workshop is designed for:

• Business Analysts
• Project Managers
• Project Office Managers
• Managers and Team Leaders
• Consultants

DELIVERY

All workshops are deilvered by experienced facilitators providing group and/or individual instruction.
Training is provided through hands-on learning, relevant exercises and the provision of a participant handbook containing training materials.
Participants are also entitled to complementary telephone consultation/advice within 60 days of workshop completion.

ASSESSMENT/ASSIGNMENTS

Assessment of competence is established by observation of contribution and participation during case study exercises and group discussion. Follow-up assignments are not part of this workshop offering, but may be designed and conducted upon request.

Our supplier for this course are international sponsors of the IIBA. The International Institute of Business Analysis, IIBA, is a non-profit organisation whose mission is to be the leading world-wide professional association developing and maintaining standards for the practice of Business Analysis.

35 PROFESSIONAL DEVELOPMENT UNITS (PDUS) AWARDED
Participants who have been awarded the Project Management Professional Certification (PMP®) by the Project Management Institute are eligible to earn 35 PDUs for their participation in this workshop.

CORPORATE BENEFITS

Implement the most appropriate solution for the issue or opportunity,
increasing the return on investment
Provides the solid foundation required for projects to generate results
Allows organisations to begin to create a reputation for consistently successful delivery of project initiatives, through the enhanced capabilities of their Project Managers and Business Analysts.

INDIVIDUAL BENEFITS

Participants’ requirements results will be comprehensive and measurable, assisting executives with sound decision making, increasing rate of successful implementation and returns to the business
Participants will leave the workshop with a thorough understanding of the process and disciplines which facilitate the delivery of objective requirements with measurable benefits
Participants will be provided with tools, templates and guidelines for immediate use back in the workplace

Workshop Summary (CONTENT INCLUDES INDIVIDUAL PRACTISE AND FEEDBACK SESSIONS)

DAY 1

- Introduction to the Business Analysis Process
- Poor Requirements & Impact on Project Life Cycle
- Business Analysis Objectives
- Business Analysis Process
- Principles of Effective Requirements
- Role of the Business Analyst within the Project Life Cycle
- Requirements Document
- Business Drivers
- Business Requirements Document
- Mapping Techniques
- Flow Charts
- Data Flow Analysis
- Entity Relationship Diagrams
- Use Case Diagrams
- Decision Trees/Tables

DAY 2

- Define the Project
- Business Drivers: Defining Critical Success Factors
- Scope of Analysis
- Major Issues or Opportunity & Implications
- Root Cause Analysis (high level)
- Baseline Analysis (high level)
- Developing Requirements (High level)
- Developing KPI’s
- Communicating Effectively
- Your Learning Style
- Active Listening
- Decoding & Using Body Language

DAY 3

- Requirements Planning & Management
- Planning Process
- Requirements Gathering Techniques
- Designing Effective Questionnaires
- Requirements Change Control
- Communicating Effectively
- Personality Profiling using the DISC Model
- Communication Strategies for Specific Personality Profiles
- Requirements Gathering & Understanding Current State
- Interviewing & Workshop Techniques
- Analysing Flow Charts

DAY 4

- Requirements Gathering & Understanding Current State - Impact Analysis
- Identifying, quantifying and prioritising of issues
- Root Cause Analysis
- Risk Analysis
- Baseline Analysis
- Requirements Development & Analysis
- Developing Requirements
- Analysing Requirements for Effectiveness and Completeness
- Conducting Benefit Analysis
- Verifying KPI’s
- Verification of findings
- Conducting Structured Walkthroughs and Peer Reviews

DAY 5

- Requirements Communication - Documentation
- Requirements Documentation
- Business Case Documentation
- Writing Principles
- Requirements Communication - Presentation
- Presentation Lifecycle
- Presentation Skills
- Obtain Feedback and Handling Issues