Course Outline: ITIL Overview for Managers
Duration: 1 day
This one-day intensive instructor-led workshop is designed to introduce the need for Service Management, its components and the benefits that can accrue from its implementation. This will enable an understanding of the impact SLAs and Service Management can make on customer satisfaction and on the return on IT investment.
The workshop consists of formal lecturing, discussions and exercises. There will also be an opportunity for questions and answers