Overview
Managing information and related technologies is key to the success of an organization. More then ever before, IT has to deliver added value and provide a credible ROI (Return On Investment). Everybody agrees on this! But it is not that easy to achieve! Not easy but, not impossible! Why not learn from others experience? Why not learn from industry best practice?
ITIL (Information Technology Infrastructure Library) is the established best practice for IT Service Management. A UK Government sponsored initiative that has been adopted world wide as the de facto standard for IT Service Management. ITIL looks at all aspects of supporting and delivering IT services. A proven framework, based on market best practices for the cost-effective delivery of quality IT services closely aligned to business needs.
Think SERVICE, not just technology!
Delegates will learn how to:
- Recognise the business benefits of adopting ITIL
- Appreciate the scope and key principles of ITIL
- Appreciate the key processes in ITIL
- Justify ITIL in their organisation
Prerequisites:
This briefing is particularly suitable for senior decision makers within an organisation which is considering implementing a structured approach to the Management of their IT services.
It is also suitable for anyone who wishes to gain a concise understanding of the principles and business benefits ITIL can bring to an organisation.
It will identify to Senior Managers best practice within Service Management and allow them to compare their organization to best practice
Course Outline
Introduction to ITIL History and pedigree
The benefits ITIL can bring to an organization
ITIL versus the world!
Positioning of ITIL in an organization
The eleven disciplines of ITIL (incl. planning, implementation and management)
The challenge of changing your organizations culture how to successfully BEGIN with ITIL
Booking terms and Conditions:
Please note that cancellations can be made any day up to one week before the event . To cover administration and catering costs at the event, a fee of £100 will be charged for every delegate who does not attend the event without notifying of cancellation beforehand.
Regretfully we can only allow a maximum of two representatives from any one company to attend these sessions at any one time