ITIL Practitioner

The ITIL manuals address a number of specific Service Management topics.  The Practitioner courses provide in depth knowledge of these areas - each leading to a certificate entitling successful candidates to ITIL Practitioner status.  

 

Course TitleDays
ITIL Practitioner - Availability Management 3 days
ITIL Practitioner - Capacity Management 3 days
ITIL Practitioner - Change Management 3 days
ITIL Practitioner - Change Release & Configuration 5 days
ITIL Practitioner - Configuration Management 3 days
ITIL Practitioner - Problem Management 3 days
ITIL Practitioner - Release & Control 5 days
ITIL Practitioner - Release Management 3 days
ITIL Practitioner - Service Continuity 3 day
ITIL Practitioner - Service Desk & Incident Management 3 days
ITIL Practitioner - Service Level Management 3 days