ITIL Practitioner - Availability Management

The course is intended to promote ITIL ‘Best Practice’ in Availability Management, and allows the course attendees the opportunity to explore all aspects of Availability Management in detail, through a series of lectures and interactive exercises.

By the end of the course delegates will be able to demonstrate:

• An understand of the relationship between business and Availability Management
• How to propose an overall IT infrastructure design to meet availability requirements
• The ability to advise on IT equipment and services
• How to evaluate and calculate availability
• How maintenance activities can be Managed
• The skills and knowledge to translate the availability specifications of IT components into quality criteria
• An understanding of how to improve work processes to manage an IT infrastructure
• How to produce and deliver reports to general management, Service Level Management, and customers of the IT organization
• The ability to propose improvements, based on results of monitoring and/or reviews
• An understanding of all key activities, measures (KPIs), benefits and critical success factors for each process
• An understanding of the interfaces and relationships between Availability Management