ITIL Practitioner - Capacity Management
Target Audience
The course is suitable for anyone involved in, or becoming involved in, a Capacity Management role, and offers a natural career development path for practitioner staff who already hold the ISEB/EXIN Foundation Certificate.
Learning Objectives
How to manage the current and future capacity requirements of the business
Making Capacity Management the focal point for all IT capacity and performance issues
Aligning the Capacity Management process to the business requirements
Resource Capacity Management – optimising the utilisation of the components
Service Capacity Management – matching the Service Level targets
Business Capacity Management – planning for the present and the future
Monitoring, analysis and tuning – looking to improve performance
Modelling and application sizing
Demand Management – influencing how resources are used
Production of the Capacity Plan
Costs, benefits and problems
Planning and Implementation
The responsibilities of the Capacity Management process
Reviewing the process
Critical success factors and key performance indicators (KPIs)
Interfaces with other Service Management processes.
Making Capacity Management the focal point for all IT capacity and performance issues
Aligning the Capacity Management process to the business requirements
Resource Capacity Management – optimising the utilisation of the components
Service Capacity Management – matching the Service Level targets
Business Capacity Management – planning for the present and the future
Monitoring, analysis and tuning – looking to improve performance
Modelling and application sizing
Demand Management – influencing how resources are used
Production of the Capacity Plan
Costs, benefits and problems
Planning and Implementation
The responsibilities of the Capacity Management process
Reviewing the process
Critical success factors and key performance indicators (KPIs)
Interfaces with other Service Management processes.
Pre-Requisites
All delegates should have a working knowledge of basic ITIL principles and hold the ITIL Foundation Certificate
Select a course date to view a detailed course outline.
Course Summary
Overview
The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Capacity Management process, within the context of an organisation's overall business-focussed Services Framework.
Content
The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Capacity Management process, within the context of an organisation's overall business-focussed Services Framework.
Content
- How to manage the current and future capacity requirements of the business
- Making Capacity Management the focal point for all IT capacity and performance issues
- Aligning the Capacity Management process to the business requirements
- Resource Capacity Management – optimising the utilisation of the components
- Service Capacity Management – matching the Service Level targets
- Business Capacity Management – planning for the present and the future
- Monitoring, analysis and tuning – looking to improve performance
- Modelling and application sizing
- Demand Management – influencing how resources are used
- Production of the Capacity Plan
- Costs, benefits and problems
- Planning and Implementation
- The responsibilities of the Capacity Management process
- Reviewing the process
- Critical success factors and key performance indicators (KPIs)
- Interfaces with other Service Management processes.
Examinations
None
Upcoming Courses
| Location | Date |
|---|---|
| London - East End | 1 Sep 08 |
| London-City | 3 Sep 08 |
| London-City | 17 Nov 08 |
This course is also available at your premises by appointment.
Related Courses
- ITIL Foundation - Service Management v3
- ITIL Foundation - Service Management v2
- ITIL Foundation - v2 to v3 Bridge
- ITIL Manager - Exam
- ITIL Manager - Exam Preparation V2
- ITIL Overview
- ITIL Practitioner - Change Management
- ITIL Practitioner - Change Release & Configuration
- ITIL Practitioner - Configuration Management
- ITIL Practitioner - Problem Management
- ITIL Practitioner - Release Management
- ITIL Practitioner - Service Continuity
- ITIL Practitioner - Service Desk & Incident Management
- ITIL Practitioner - Service Level Management
- ITIL V3 Overview
- Planning and Implementation Techniques for ITIL
