ITIL Foundation - v2 to v3 Bridge
Target Audience
The course is aimed at delegates who are existing holders of the ITIL Foundation Certificate from earlier versions of ITIL who want a fast track route to an ITIL v3 Foundation Certificate level of knowledge.
The ITIL Foundation Bridge course provides an intensive overview of the new and modified topics in ITIL V3. The Service Lifecycle is introduced and the contribution of ITIL Service Management processes to each of the 5 elements is explained. The course assumes familiarity of the candidate with basic ITIL concepts and processes; if this is not the case then the 3 day ITIL Foundation course is recommended.
The ITIL Foundation Bridge course provides an intensive overview of the new and modified topics in ITIL V3. The Service Lifecycle is introduced and the contribution of ITIL Service Management processes to each of the 5 elements is explained. The course assumes familiarity of the candidate with basic ITIL concepts and processes; if this is not the case then the 3 day ITIL Foundation course is recommended.
Learning Objectives
- To educate delegates in changes brought about by the new ITIL v3 refresh documenting industry best practices.
- To introduce the new service lifecycle approach to implementing new and changed services, and outlines all changes to existing processes as well as covering the new additional processes.
Pre-Requisites
For delegates who hold an earlier version of the ITIL Foundation Certificate, this is a pre-requisite for the higher level ITIL v3 qualifications (Capability and Lifestyle) leading to the ITIL Expert qualification.
Select a course date to view a detailed course outline.
Course Summary
The course provides an introduction to ITIL version 3 best practices and how it differs from the current ITIL guidelines
1) Overview of drivers for ITIL v3, and its key concepts and benefits
2) Overview of Service Lifecycle approach and composition of each stage within the lifecycle
3) Description of key points within the 5 stages in the lifecycle:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement
* Focusing on new and changed concepts, new definitions and terminology and key interfaces.
4) Brief outline of the control and governance of ITIL including proposed exam formats
1) Overview of drivers for ITIL v3, and its key concepts and benefits
2) Overview of Service Lifecycle approach and composition of each stage within the lifecycle
3) Description of key points within the 5 stages in the lifecycle:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement
* Focusing on new and changed concepts, new definitions and terminology and key interfaces.
4) Brief outline of the control and governance of ITIL including proposed exam formats
Examinations
A 30 minute multiple choice paper will be taken at the end of the course.
The exam is a 20 question closed book paper with a pass mark of 65%.
Successful candidates are awarded 0.5 credits under the ITIL qualification scheme bringing their foundation credits to 2.0 (1.5 credits are given for the V1 or V2 certificate).
Upcoming Courses
This course is also available at your premises by appointment.
