ITIL Practitioner - Change Release & Configuration

Anyone involved in the Configuration, Change and Release Management processes and offers a natural career development path for practitioner staff who already hold the ISEB/EXIN Foundation Certificate.

To provide delegates with practical guidance on the design and implementation of an integrated end-to-end Configuration Management, Change Management and Release Management process based on proven industry best practice guidelines.

ITIL Foundation Certificate

• Introduction to Service Management with an emphasis on how the three core processes interface between each other
• Introduction to Configuration Management outlining the need, scope, basic concepts and terminology of Configuration Management
• The four stages of Configuration Management: identification, control, status accounting and verification
• Implementation and Maintenance of the Configuration Management Database (CMDB)
• Introduction to Change Management outlining the need, the scope, the basic concepts and terminology of Change Management
• The normal and urgent change process lifecycle, including prioritisation, impact assessment and resource assessment
• The role of the Change Advisory Board
• Introduction to Release Management outlining the need, scope, basic concepts and terminology of Release Management
• Setting up a definitive software library
• Releasing and implementing new hardware and software components
• Using a CMDB to manage the incident, problem, change lifecycle

A combination of in-course assessment and multiple choice examination.

There are 2 case study based exams of one hour each.