ITIL Manager - Exam

Target Audience

Candidates who wish to take the ISEB Managers Certificate in IT Service Management

Learning Objectives

Sit the ISEB Managers Certificate in IT Service Management examinations.

Pre-Requisites

Candidates must hold the ITIL Foundation Certificate in Service Management .

They must have attended the IT Service Support and IT Service Delivery Manager courses and have achieved an in course assessment of 50% or higher (note this assessment does not count towards marks for the examination).

Candidates need at least five years relevant IT experience, with at least 2 years at a management/supervisory level.

It is recommended that candidates attend a revision day approximately 1 week prior to the exam.

Select a course date to view a detailed course outline.

Course Summary

Both IT Service Support and IT Service Delivery examinations administered by the ISEB.

Examinations

ISEB Managers Certificate in IT Service Management.

The closed book exam consists of two three hour papers conducted over two consecutive days:

Day 1 pm - Service Support
Day 2 am - Service Delivery

Approximately 60% of questions are based on a case study which is provided 2 weeks prior to the exam.

Each paper has five questions totalling 20 marks each.

A pass requires a mark of at least 50% in both papers.

Upcoming Courses

There are no scheduled dates for this course.

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Related Courses

Related Certificates

None.