ITIL Practitioner - Configuration Management

IT systems support staff who need to account for IT assets and how they are configured, used and managed.

The availability of accurate configuration management data will improve the efficiency of IT service management in your organisation.

The "best practice" processes and skills used on this course will help you plan and implement effective Configuration Management in your organisation. As it is based on the ISEB syllabus and qualification for the "Practitioner Certificate in IT Service Management" the competencies developed on the course are recognised worldwide.

 

Successful delegates will be able to demonstrate their competence in, and ability to:

• Plan for the implementation of Configuration Management
• Design, implement maintain and manage a Configuration Management Database (CMDB)
• Define and manage Configuration Items (CIs) through their lifecycle
• Define and agree CI types and standard configurations
• Define, document, agree and implement Configuration processes and procedures
• Be aware of the support tools and techniques available for the implementation of Configuration Management and be able to indicate how improvements can be made
• Prepare Configuration Management reports for distribution throughout the organisation and monitor and report on the major metrics of the Configuration process
• Understand the interdependencies between Configuration Management and other IT and Service Management processes

To be entered for the Practitioner’s examination leading to the certificate, you must be able to demonstrate at least one year’s experience in the Configuration Management process and hold the ITIL Foundation Certificate in IT Service Management

• Revision of IT Infrastructure management and Service Management
• The Configuration Management Process
• The Management of Configuration Items and Assets
• Maintenance of the CMDB
• Monitor and Report on Configuration Management
• Conduct Configuration Management reviews
• Interfaces and Dependencies
• Planning and Implementation
• In course Assignment
• ISEB invigilated examination

The ISEB Practitioner Certificate in Configuration Management examination is a closed-book, one hour, case study based, 25 questions multiple-choice paper. Taken at the end of the course, this accounts for 50% of the overall marks. The remaining 50% is derived from a 75 minute in-course assessed Case Study assignment.