ITIL Practitioner - Release Management

IT managers and staff looking to apply professional methodology to the technical and non-technical aspects of changes to IT services ensuring that all aspects of a release are considered together.

Effective Release Management will ensure all legal and contractual obligations of hardware and software in the organisation are met.

Successful delegates will be able to demonstrate their competence in, and their ability to:

• Plan for the implementation of Release Management
• Produce a Release Policy clarifying roles and responsibilities
• Plan and define specific Releases
• Plan and document the design, build and configuration of a Release
• Release acceptance
• Rollout planning
• Communication, preparation and training
• Distribution and installation
• Process control
• Understand the interdependencies between Release Management and other IT Service Management processes and Project Management

To be entered for the Practitioner’s examination leading to the certificate, you must be able to demonstrate at least one year’s experience of Release Management processes and hold the ITIL Foundation Certificate in IT Service Management.

(See detailed course outlines when you select a specific date) 

• Introduction to Release Management and its implementation
• Basic Concepts
• Types of Release
• Roles and responsibilities
• Release Management Process
• Tools

The ISEB Practitioner Certificate in Release Management  examination consists of a closed-book, one hour, case study based, 25 questions multiple-choice paper. This is taken at the end of the course and accounts for 50% of the overall marks. The remaining 50% is derived from a 75 minute in course assignment.  To qualify for the certificate, candidates are required to achieve 50% in each assessment with an overall combined total of 65%.