itSMF ISO20000 for Auditors
Course Summary
Overview
This course is aimed at practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs).
This training provides delegates with an understanding of ISO/IEC 20000, the International Standard for IT Service Management (also known as ISO20000), and the associated itSMF Certification process.
Pre-Requisites
Delegates must have at least 3 years general IT auditing experience and must be either:
A certified ISO9000, BS7799 or TickIT auditor
or
A certified internal auditor.
Target Audience
The course is aimed at experienced internal or external auditors (working for an RCB)
Objectives
The qualification is based on a closed book 1-hour multiple-choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the itSMF ISO20000 Auditor Certificate.
This course is aimed at practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs).
This training provides delegates with an understanding of ISO/IEC 20000, the International Standard for IT Service Management (also known as ISO20000), and the associated itSMF Certification process.
Pre-Requisites
Delegates must have at least 3 years general IT auditing experience and must be either:
A certified ISO9000, BS7799 or TickIT auditor
or
A certified internal auditor.
Target Audience
The course is aimed at experienced internal or external auditors (working for an RCB)
Objectives
- To prepare practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs).
- To provide an understanding of the ISO20000 Standard and associated itSMF Certification process
- To prepare delegates for the it SMF ISO20000 Auditor Certificate
The qualification is based on a closed book 1-hour multiple-choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the itSMF ISO20000 Auditor Certificate.
Course Outline
Content
Overview of the ISO20000 Service Management standard
Coordination and Integration processes
Requirements for a Management System
Service Level Management
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Relationship processes
Business Relationship Management
Assignments
Mock Exams
Certification Examination
Overview of the ISO20000 Service Management standard
- Introduction and background
- The certification scheme
- Use and application of the standard (Part 1 and Part 2)
- Assessments and audits
- Role of toolsets
- Eligibility and scoping
Coordination and Integration processes
Requirements for a Management System
- Planning and Implementing Service ManagementPlanning and Implementing New and Changed Services
- Service Delivery processes
Service Level Management
- Service Reporting
- Budgeting and Accounting for IT Services
- Capacity Management
- Service Continuity and Availability Management
- Information Security Management
- Resolution, Control and Release processes
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Relationship processes
Business Relationship Management
- Supplier Management
- Candidate assessment
Assignments
Mock Exams
Certification Examination
Upcoming Courses
| Location | Date |
|---|---|
| Wokingham | 9 Oct 08 |
| Wokingham | 11 Dec 08 |
This course is also available at your premises by appointment.
