Course: ITIL Practitioner - Release & Control

This 5 day Release and Control Practitioner course prepares delegates for the Practitioner Certificate in Release and Control Practitioner Management.

A pre-requisite of attending this course is to hold the ITIL Foundation Certificate.

At the end of the course delegates will be able to demonstrate their competence in, and ability to:

• Understand the key objectives, benefits and scope of Release and Control within an organisation, irrespective of its size or complexity
• Define, document, agree and implement processes and procedures for Configuration Management, Change Management and Release Management
• Plan for the implementation of Release and Control, and understand the potential costs, benefits and problems associated with its implementation
• Design, implement, maintain and manage a Configuration Management Database (CMDB)
• Define and manage Configuration Items (CIs)
• Define and agree CI types and standard configurations
• Manage Changes throughout their lifecycle, including:
  
  • Organise the Request For Change (RFC) authorisation process
  • Prioritise and assess the impact, cost, benefit and risk of proposed Changes
  • Prepare for and co-ordinate the Change Advisory Board (CAB) meetings
  • Oversee building, testing and implementation of authorised Changes
  • Co-ordinate the back-out of failed Changes
  • Produce and manage the Forward Schedule of Change (FSC)
  • Define and agree Change models and standard Changes
    
• Produce a Release Policy, clarifying roles and responsibilities
• Plan and define specific Releases
• Plan and document the design, build and configuration of a Release
• Define and agree procedures for Releases in respect of: 
  
  •  Release acceptance
  • Rollout planning
  • Communication, preparation and training
  • Distribution and installation
• Identify and act upon the key issues that may impact the efficiency and effectiveness of Release and Control
• Be aware of the support tools and techniques available for the implementation of Release and Control, and be able to indicate how improvements can be made
• Define and apply standards and quality criteria for Release and Control
• Communicate the benefits of Release and Control within the organisation
• Monitor and report on the major KPIs and metrics of Release and Control, and prepare Release and Control reports for distribution throughout the organization
• Understand the interdependencies between Release and Control and other IT and Service Management processes.

At the end of the course there is a written assignment and  multiple-choice exam.