Course: ITIL Practitioner - Configuration Management

This 3 day Configuration Management Practitioners course prepares delegates for the Practitioner Certificate in Configuration Management.

A pre-requisite of attending this course is to hold the ITIL Foundation Certificate.

At the end of the course delegates will be able to demonstrate their competence in, and ability to:

• Plan for the implementation of Configuration Management
• Design, implement maintain and manage a Configuration Management Database (CMDB)
• Define and manage Configuration Items (CIs) through their lifecycle
• Define and agree CI types and standard configurations
• Define, document, agree and implement Configuration processes and procedures
• Be aware of the support tools and techniques available for the implementation of Configuration Management and be able to indicate how improvements can be made
• Prepare Configuration Management reports for distribution throughout the organization and monitor and report on the major metrics of the Configuration process
• Understand the interdependencies between Configuration Management and other IT and Service Management processes

At the end of the course there is a written assignment and  multiple-choice exam.