Course: ITIL Foundation - v2 to v3 Bridge - 1 day

The ITIL V3 Foundation Bridging Course gives candidates a fast track route to an ITIL V3 Foundation certificate. This one-day course is designed to help those delegates who currently hold an earlier version of the ITIL Foundation certificate to progress through the new ITIL Version 3 exam structure.

This course is led by a qualified instructor, using lectures, discussions and mock examinations in preparation for the multiple-choice examination.

Course Focus

• Why ITIL had to change
• The new structure
• Service Management as a practice
• Understanding the phases of the Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
• The new and changed Functions, Roles, Processes and where they fit in the Service Lifecycle
• New and changed terminology
• Technology and Architecture

It will also help you to understand the main differences between earlier ITIL Versions and  to achieve the ITIL Foundation Bridging Certificate in IT Service Management.

Only existing holders of the ITIL Version 1 and 2 Foundation certificates should attend this course.

The course finishes with a 30 minute, 25 question multiple choice exam.