Course: ITIL Practitioner - Release Management

The course is designed for those already working in Release Management, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and knowledge of the subject.

The course is intended to promote ITIL ‘Best Practice’ in Release Management, and allows the course attendees the opportunity to explore all aspects of Release Management in detail, through a series of lectures and interactive exercises.

The course concludes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiplechoice paper consisting of 25 questions. Both papers will be based on the ‘Martco’ Case Study and a set of discipline specific appendices.
Delegates must achieve a minimum of 50% in each exam.

By the end of the course delegates will be able to demonstrate knowledge of:

Release Management

• Goals Scope and Objectives of Release Management
• Release Planning, Policy and Implementation
• Roles, skills and interfaces of Release Management
• Release identification, packaging and mechanisms
• Type of Release
• Establishing and managing the Definitive Software Library
• Establishing and managing the Definitive Hardware Store
• Designing, building and configuring a release for rapid roll-outs
   that are right first time
• Delivery, roll out and implementation including distribution &
   installation
• Auditing, verification & acceptance of the release
• Key performance indicators and reporting
• Standards
• Role of the ‘model office’
• Process relationships

Tools

Identifying the appropriate tools that the Release Manager can take advantage of:
• Change and Configuration
• Build management
• Software configuration
• Distribution and auditing