Course: ITIL Practitioner - Change Management

This course is aimed at Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management

At the end of this course you will be able to demonstrate:

• Ability to plan for the implementation of Change Management
• Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes
• Organising the Request For Change (RFC) authorisation process
• Preparation for and management of the Change Advisory Board (CAB) meetings
• Management of changes through their lifecycle
• Production and management of the Forward Schedule of Change (FSC)
• Ability to define and agree change models and standard changes
• Knowledge of building, testing and implementation of authorised changes
• Co-ordination of the back-out of failed changes
• Awareness of the support tools and techniques available for the implementation of Change Management and ability to indicate how improvements can be made
• Ability to prepare for Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
• Understanding of the interdependencies between Change Management and other IT and Service Management