Course Ref: 41149
Course: ITIL Manager Service Support
Course Summary
The Manager's Certificate is attained by first attending two 5-day courses, covering ITIL Service Delivery and Service Support and one 1-day revision course.
The courses provide practical guidance on the design, implementation and management of a Services Framework based on ITIL best practice guidelines.
The 1-day revision workshop helps prepare delegates for the ISEB examinations
The courses provide practical guidance on the design, implementation and management of a Services Framework based on ITIL best practice guidelines.
The 1-day revision workshop helps prepare delegates for the ISEB examinations
Course Outline
ITIL SERVICE DELIVERY (5 days)
Service Level Management
Financial Management for IT Services
Availability Management
Capacity Management
IT Service Continuity Management
ITIL SERVICE SUPPORT (5 days)
Configuration Management
Incident Management
Problem Management
Release Management
Service Management Tools
REVISION DAY (1 day)
* Examination tips
* Advice and guidance on answering examination questions
* Key points for each Service Management process to aid revision
* Familiarity with the examination 'case study'
Service Level Management
Financial Management for IT Services
Availability Management
Capacity Management
IT Service Continuity Management
ITIL SERVICE SUPPORT (5 days)
Configuration Management
Incident Management
Problem Management
Release Management
Service Management Tools
REVISION DAY (1 day)
* Examination tips
* Advice and guidance on answering examination questions
* Key points for each Service Management process to aid revision
* Familiarity with the examination 'case study'
Where & When
| Location | Wokingham |
|---|---|
| Start Date | 27 Oct 08 |
| Price (ex. VAT) | £1295.00 |
| Venue Info | Wokingham - Mulberry Business Park |
| Residential | No |
| Availability | Full |
| Duration | 5 days |
| Delivered As | Venue and on-site |
| Pre-course Reading | |
| There is no precourse reading. | |
| Exam Included | No |
| Course Ref | 41149 |
