Course: ITIL Practitioner - Change Management

This three-day course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Change Management process, within the context of an organisation’s overall business-focussed Services Framework.

The course is based on the Change Management process described in the OGC’s Best Practice for Service Support book.
It has a strong emphasis on practical exercises.

• Planning for the implementation of Change Management
  
• Prioritising and assessing the impact, cost, benefit and risk of proposed changes
  
• Organising the Request For Change (RFC) authorisation process
  
• Preparing for and manage the Change Advisory Board (CAB) meetings
  
• Managing changes through their lifecycle
  
• Producing and management of the Forward Schedule of Change (FSC)
  
• Defining and agreeing change models and standard changes
  
• Overseeing building, testing and implementation of authorised changes
  
• Co-ordinating the back-out of failed changes
  
• Being aware of the support tools and techniques available for the implementation of Change
  
• Management and be able to indicate how improvements can be made
  
• Preparing Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
  
• Understand the interdependencies between Change Management and other IT and Service Management processes