Course: ITIL Manager - v2-v3 Bridge - 5 days

Candidates who have achieved the V1 or V2 Service Manager certification can gain the V3 ITIL Expert certification by attending this course and successfully completing the Manager Bridge Examination sat on the fifth day.

Over the first four days delegates cover the subject areas of all five Lifecycle stages which are new to V3 and those existing subject areas of V2 which have undergone significant change in V3. The morning of the fifth day focusses on exam preparation prior to sitting the 90 minute exam.

This course is only intended for those holding a valid ITIL Manager’s Certificate in IT Service Management based on ITIL versions 1 and 2 and those holding v2 Practitioner Certificates who have accrued sufficient credits.

Course Objectives
To introduce and explore the differences between ITIL v2 and v3 including; the lifecycle, principles, concepts, processes, functions and roles. In doing so to prepare delegates for the ITIL v3 Manager's Bridging course.

Pre-Requisites
This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management or sufficient V2 Practitioner credits. There is mandatory accredited course attendance for this examination. Candidates are expected to be familiar with the content of the five ITIL Service Lifecycle Core publications.

Managers' Bridging Exam
This is a 90 minute closed book, 20 question Scenario-based, complex multiple-choice examination consisting of 10 Scenarios with 2 questions on each.

Notes
In order to benefit fully from the course, all candidates should read the ITIL Service Lifecycle Practices core guidance before attending the course, which includes:
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Introduction to the Service Lifecycle (Optional but recommended)

• Introduction
• Service Management as a Practice
• The Service Lifecycle
• Generic concepts and definitions
• Key principles and models - Service Strategy
• Key principles and models - Service Design
• Key principles and models - Service Transition
• Key principles and models - Service Operation
• Key principles and models - Continual Improvement
• Service Lifecycle Processes – Service Strategy
• Service Lifecycle Processes – Service Design
• Service Lifecycle Processes – Service Transition
• Service Lifecycle Processes – Service Operation
• Service Lifecycle Processes – Continual Improvement
• Functions
• Roles and Organisation
• Technologies and Architecture
• Implementation Considerations
• Complementary Industry Guidance
• Examination & Preparation
• Mock Exam and Feedback
• Revision Session