Course Ref: 39722
Course: ITIL Foundation - Service Management v3
Course Summary
The latest version of ITIL® (IT Infrastructure Library v3) provides a detailed set of best practice for IT Service Management. The library is published in five core books and covers a range of practices including Strategy, Planning, Operations, Service Level Management Service Continuity, Configuration Management, Release Management, Incident and Problem Management.
This foundation course introduces the Library as a whole, explaining aspects such as the framework and lifecycle while introducing the various elements.
The ITIL® v3 Foundation Certificate may be sat during the course.
This foundation course introduces the Library as a whole, explaining aspects such as the framework and lifecycle while introducing the various elements.
The ITIL® v3 Foundation Certificate may be sat during the course.
Course Outline
Who will the course benefit ?
IT professionals, business managers, business process owners and any other individuals who either require an understanding of ITIL® v3, especially those looking to obtain further qualifications in this area.
Course Objectives
The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.
Skills Gained
This course will enable delegates to:
- Understand the basis of good practice in service management.
- Understand the key principles and models in good practice.
- Understand the basic key concepts in the service lifecycle, processes, functions and roles.
- Understand basic technologies and architectures difference.
Course Content
- Introduction
- ITIL Qualification scheme
- Service Management as a practice
- Service lifecycle
- Introduction to key concepts
- Key principles and models
- Processes functions and roles
- Technologies and architecture
Examinations
This course is accredited to prepare candidates for the ITIL® v3 Foundation Certificate which may be sat on the course.
Where & When
| Location | London-Victoria |
|---|---|
| Start Date | 13 Oct 08 |
| Price (ex. VAT) | £695.00 |
| Venue Info | London - 2E2 Gillingham House |
| Residential | No |
| Availability | Full |
| Duration | 3 days |
| Delivered As | Venue and on-site |
| Exam Included | Yes |
| Course Ref | 39722 |
