Course: ITIL Manager - Exam Preparation V2

To consider the business, management, technical, organisational and operational issues associated with each Service Support and Service Delivery process and plan ‘best practice’ improvement strategies.

What are the pre-requisites?

Ideally, you should have at least 5 years relevant IT experience. If you intend to sit the exam, you must hold the  ITIL Foundation Certificate in IT Service Management. Holders of the Foundation Certificate in ITSM gained before August 2001 will need to update their knowledge to version 2 of ITIL best practice, before attending this course.

The revision day is scheduled close to the examination and held to give you some final preparation and revision assistance, based upon the actual examination case study.

The day covers:

• Examination guidance and techniques
• Question analysis and answer structuring
• Key revision points
• Familiarity with the examination case-study
• A final opportunity to seek clarification and understanding