Course: ITIL Practitioner - Capacity Management

Overview

The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Capacity Management process, within the context of an organisation's overall business-focussed Services Framework.

 

 

Pre-Requisites

All delegates should have a working knowledge of ITIL and hold the ITIL Foundation Certificate

Target Audience

The course is suitable for anyone involved in, or becoming involved in, a Capacity Management role, and offers a natural career development path for practitioner staff who already hold the ISEB/EXIN Foundation Certificate.

Objectives

How to manage the current and future capacity requirements of the business
Making Capacity Management the focal point for all IT capacity and performance issues
Aligning the Capacity Management process to the business requirements
Resource Capacity Management – optimising the utilisation of the components
Service Capacity Management – matching the Service Level targets
Business Capacity Management – planning for the present and the future
Monitoring, analysis and tuning – looking to improve performance
Modelling and application sizing
Demand Management – influencing how resources are used
Production of the Capacity Plan
Costs, benefits and problems
Planning and Implementation
The responsibilities of the Capacity Management process
Reviewing the process
Critical success factors and key performance indicators (KPIs)
Interfaces with other Service Management processes.

Content

How to manage the current and future capacity requirements of the business
Making Capacity Management the focal point for all IT capacity and performance issues
Aligning the Capacity Management process to the business requirements
Resource Capacity Management – optimising the utilisation of the components
Service Capacity Management – matching the Service Level targets
Business Capacity Management – planning for the present and the future
Monitoring, analysis and tuning – looking to improve performance
Modelling and application sizing
Demand Management – influencing how resources are used
Production of the Capacity Plan
Costs, benefits and problems
Planning and Implementation
The responsibilities of the Capacity Management process
Reviewing the process
Critical success factors and key performance indicators (KPIs)
Interfaces with other Service Management processes.