Course: ITIL Practitioner - Release Management

• To provide delegates with a practical approach to implementing Release Management in organisations.
• To provide delegates with a practical understanding of implementing Release Management across organisations.
• To prepare delegates for the ISEB Practitioner examination in Release Management.

Release Management Certificate

• Three-day course (public or customer-specific on-site)
• Two-hour part multiple choice, part written examination held on third day

Objectives
• To provide delegates with a practical approach to implementing Release Management in organisations.
• To provide delegates with a practical understanding of implementing Release Management across organisations.
• To prepare delegates for the ISEB Practitioner examination in Release Management.

Who should attend?
This course is designed for practitioners already experienced in Release Management looking to achieve the Certificate for their own development and for those less experienced, wanting to learn more about Release Management.

Professional qualifications
On the third day of the course, the delegates sit a one-hour multiple choice and one-hour written examination.  Successful delegates receive the ISEB IT Service Management Practitioner Certificate in Release Management.

Overview
This is a practical course and consists largely of syndicate work and exercises with the necessary ITIL theory for the examination.  A pre-requisite for this course is the IT Service Management Foundation course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Practitioners course.

The Release Management Practitioners course prepares delegates for the Practitioner Certificate in Release Management.  This course and the lecturers who deliver the course are all accredited by the ISEB.

Content
Introduction
• Goals, objectives and scope
• Continuous Service Improvement
• Planning to Implement

Basic Concepts
• Release Policy
• Definitive Software Library
• Definitive Hardware Store
• Types of Release

Roles and responsibilities
• Skills
• Interfaces

Release Management Process
• Release Planning
• Designing and developing
• Building and configuring
• Testing and acceptance
• Rollout planning
• Communication, preparation and training
• Distribution and installation
• Benefits, costs, problems
• Key Performance Indicators and reporting
• Standards

Tools
• Change and Configuration
• Build management
• Software configuration
• Distribution and auditing

Documentation
Delegates will receive a comprehensive course manual.

Following-on
After completing the Practitioner Certificate in Release Management, delegates may consider:

• ISEB Manager’s Certificate in IT Service Management
• ISEB Practitioner Certificate in Change and Configuration Management