Course Ref: 37012
Course: ITIL Manager Service Delivery
Course Summary
This accredited course will:
• provide practical guidance for the implementation and improvement of IT Service Management processes based on the best practice guidelines in ITIL.
• prepare delegates for the ISEB Managers Certificate in IT Service Management.
• prepare delegates for the ISEB Managers Certificate in IT Service Management.
This is one of two 5 day ITIL Manager training courses:
ITIL Manager Service Support
ITIL Manager Service Delivery
Course Outline
Service Level Management
• Service Catalogue
• Planning, negotiating and managing Service Level Agreements
• Structure, content and wording
• Service reviews and reporting
• Service Catalogue
• Planning, negotiating and managing Service Level Agreements
• Structure, content and wording
• Service reviews and reporting
Capacity Management
• Business, Service and Resource Capacity
• Activities: iterative, Demand Management, modelling
• The Capacity Database
• Planning for capacity
• Business, Service and Resource Capacity
• Activities: iterative, Demand Management, modelling
• The Capacity Database
• Planning for capacity
Availability Management
• Planning and managing high Availability systems and services
• Risk Analysis and Management
• Calculating Availability and Availability Techniques
• Measuring and reporting
• Planning and managing high Availability systems and services
• Risk Analysis and Management
• Calculating Availability and Availability Techniques
• Measuring and reporting
IT Service Continuity Management
• Business Continuity Management
• Business Impact Analysis
• Continuity options and strategy
• Planning, testing and operational management
• Business Continuity Management
• Business Impact Analysis
• Continuity options and strategy
• Planning, testing and operational management
Financial Management for IT Services
• Budgeting, IT Accounting and charging principles
• Cost types and elements
• Charging policies and methods
• Benefits, costs and problems
• Budgeting, IT Accounting and charging principles
• Cost types and elements
• Charging policies and methods
• Benefits, costs and problems
Where & When
| Location | Leeds |
|---|---|
| Start Date | 17 Nov 08 |
| Price (ex. VAT) | £1295.00 |
| Venue Info | Leeds - Russell Street - 31 |
| Residential | No |
| Availability | Full |
| Duration | 5 days |
| Delivered As | Venue and on-site |
| Exam Included | No |
| Course Ref | 37012 |
