Course: ITIL Manager - v2-v3 Bridge - 4 days

Overview

This course is intended to bridge the gap between the ITIL® v2 Managers Certificate in IT Service Management and the ITIL® v3 Diploma in IT Service Management.

Pre-Requisites

The course is designed for individuals who already hold the Managers Certificate in IT Service Management at an earlier ITIL® version and who wish to obtain the ITIL® Expert Qualification, thereby demonstrating their knowledge of ITIL® v3.

Target Audience

The course is designed for individuals who already hold the Managers Certificate in IT Service Management at an earlier ITIL version and who wish to obtain the ITIL Diploma in IT Service Management, thereby demonstrating their knowledge of ITIL® v3.

Objectives

• Understand the concepts and principles embodies in ITIL® v3, focussing on those that are new to v3, and those that have significantly changed since earlier versions.

Certification

ITIL® Bridge Qualification: ITIL® v1/v2 Managers to ITIL® v3 Expert.

The examination will consist of a complex multiple-choice, closed book paper of 20 questions to be answered within 90 minutes. The pass mark is 80%.

Content

Sessions will include:

1) Service Management as a practice

2) Service Lifecycle

3) Key Principles and Models

4) Generic Concepts and Definitions

5) Processes

6) Roles and Organization

7) Functions

8) Technology and Architecture

9) Implementation considerations

10) ITIL® Qualification scheme

11) Mock exam