Course: ITIL Practitioner - Configuration Management
Course Summary
To show how IT Infrastructure Library® (ITIL®) and other related "best practices" help create configuration management best value. If eligible, to take the ISEB Practitioner Certificate in
Configuration Management examination.
Course Outline
Configuration Management enables the organisation to account for its IT assets and also to document how those assets are configured, used and managed to provide the IT Services upon which
your business depends. The availability of accurate configuration management data will improve the efficiency of IT service management in your organisation.
The "best practice" processes and skills used on this course will help you plan and implement effective Configuration Management in your organisation. As it is based on the ISEB syllabus and
qualification for the "Practitioner Certificate in IT Service Management: specialising in Configuration Management" you will find that the competencies developed on the course are recognised
worldwide.
- Plan for the implementation of Configuration Management.
- Design, implement maintain and manage a Configuration Management Database (CMDB).
- Define and manage Configuration Items (CIs) through their lifecycle.
- Define and agree CI types and standard configurations.
- Define, document, agree and implement configuration processes and procedures.
- Be aware of the support tools and techniques available for the implementation of Configuration Management and be able to indicate how improvements can be made.
- Prepare Configuration Management reports for distribution throughout the organisation and monitor and report on the major metrics of the Configuration process.
- Understand the interdependencies between Configuration Management and other IT and Service Management processes.
Management process and hold the Foundation Certificate in IT Service Management.
Where & When
| Location | London-Victoria |
|---|---|
| Start Date | 10 Sep 08 |
| Price (ex. VAT) | £800.00 |
| Venue Info | London - 2E2 Gillingham House |
| Residential | No |
| Availability | Full |
| Duration | 3 days |
| Delivered As | Venue and on-site |
| Exam Included | Yes |
| Course Ref | 30599 |
