Course: ITIL Practitioner - Change Management

Duration
A three-day intensive, interactive course.
Who should attend this course?
Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management.

Prerequisites
Delegates must hold the Service Management Foundation certificate and should ideally have at least one years experience working within Change Management.

Qualification
ISEB Practitioner Certificate in Change Management. 
 
Examination
Inclusive of fee.  The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study.

The Case Study will be the same across all disciplines and is also the same as the one used by candidates in completion of their in-course assignment.  Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.

By the end of the course delegate will be able to demonstrate:

• Ability to plan for the implementation of Change Management
• Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes
• Organising the Request For Change (RFC) authorisation process
• Preparation for and manage the Change Advisory Board (CAB) meetings
• Management of changes through their lifecycle
• Production and management of the Forward Schedule of Change (FSC)
• Ability to define and agreeing change models and standard changes
• Knowledge of building, testing and implementation of authorised changes
• Co-ordination of the back-out of failed changes
• Awareness of the support tools and techniques available for the implementation of Change Management and be able to indicate how improvements can be made
• Ability to prepare for Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
• Understanding of the interdependencies between Change Management and other IT and Service Management processes.