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course outline
ITIL Service Delivery

Duration: 5 days
Course Code: RMCITILSD
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This course provides half of the syllabus content and training required for the Manager's Certificate in IT Service Management.

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Next available Non-Residential courses:-

  Venue  Date  Price  Availability
Arrow Leeds - Russell Street, Leeds 2 October 2006 £1,650
+VAT
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Notes:
 
Course Objectives
 
  • Opportunity to examine the business, management, technical and operational issues associated with each of the Service Delivery disciplines;
  • Chance to explore, using case studies, the issues when planning to implement the Service Delivery disciplines
  • Full preparation for candidates to sit the Service Delivery component of the examination for the Manager's Certificate in IT Service Management. 

Who Should Attend: 

IT Managers, Consultants, Managed Services suppliers and experienced development, support or operations practitioners, who make substantial technical and managerial decisions affecting the support and delivery of IT services, would all benefit from attending this course. 

Pre Requisites: 

Candidates should have been in IT for at least five years, have relevant experience and hold the ISEB Foundation Certificate in IT Service Management. 


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