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course outline
ITIL Service Delivery

Duration: 5 days
Course Code: XPTITSD
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Overview

This five-day instructor-led workshop, together with Service Support, is based on the IT Infrastructure Library and is suitable preparation for those delegates wishing to take the I.S.E.B. examination leading to Certification in IT Service Management.
The course will be delivered using a number of techniques: formal lecturing, group discussion, syndicate discussions, presentations, individual exercises and exam questions.
Students will be required to do some syndicate work / self study in the evenings.
This intensive workshop is intended for experienced Service Management Consultants and Line Managers with responsibilities for the day to day running of the operations and support of an IT Infrastructure.
A copy of the ITIL Service Delivery book is provided for each delegate.
 
 

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Next available Non-Residential courses:-

  Venue  Date  Price  Availability
Arrow Newcastle - Washington, Washington 2 October 2006 £1,595
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Notes:
Overview

This five-day instructor-led workshop, together with Service Support, is based on the IT Infrastructure Library and is suitable preparation for those delegates wishing to take the I.S.E.B. examination leading to Certification in IT Service Management.
The course will be delivered using a number of techniques: formal lecturing, group discussion, syndicate discussions, presentations, individual exercises and exam questions.
Students will be required to do some syndicate work / self study in the evenings.
This intensive workshop is intended for experienced Service Management Consultants and Line Managers with responsibilities for the day to day running of the operations and support of an IT Infrastructure.
A copy of the ITIL Service Delivery book is provided for each delegate.
 
Delegates will learn how to:
 
  • Appreciate and subsequently use the main features of the ITIL Service Delivery disciplines: Service Level Management, Financial Management for IT services, Capacity Management, Availability Management and IT Service Continuity for the benefit of their organisations.
  • Plan, design, implement and operate within each of the IT Service Delivery modules.
Prerequisites
 
Attendees should have five years relevant IT experience and have passed the ITIL Foundation examination.


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